Shipping & Delivery
You will have and opportunity to select the shipping method when you make your purchase. The shipping timeframe and arrival date for your order will vary according to the delivery method that you select.
Mac Parts Depot packs and ships all in-stock orders within 3-5 business days of purchase.
At this time, Mac Parts Depot ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Mac Parts Depot ships merchandise to all of international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
FOR THE BUYER PROTECTION WE SHIPP OVER $100 ORDERS TO BILLING ADDRESS ONLY.
THE ORDER PROCESSING TAKES 3-5 BUSINESS DAYS.
Shipping Cost is not Refundable
Logic Boards and Video Carts Replacement Warranty
All Logic Boards and Video Cards purchased through MacPartsDepot.com carry a 30-days replacement warranty which starts at the date of delivery. Any defective items warrant a replacement of the same item from us, and we will ship the replacement part to you at no cost. Our standard warranty covers the purchased component and does not include shipping, loss of use, loss of data, or any other incidental losses. Warranty is limited to component failure. If you believe you have received a defective part, please test it thoroughly before contacting us for an RMA number. If you want us to ship an advanced replacement, you must place another order online and we will issue a refund once we receive the defective item. Based on the availablity some of the logic boards and video cards come with no heat sink and the CPU. The procesing for the replacenment part takes 20-30 days.
Free shipping offers are available for domestic addresses only.
Free shipping (10-12 business days)
Economy Shipping (6-8 business days)
Standard Shipping (3-5 business days)
Express Shipping (1 to 2 business days)
FREE MAIL-IN DIAGNOSTIC / REPAIR
We offer a free mail-in diagnostc test and repair service with $100 orders (it covers only on single items over $100 ). Customer pay the parts value and the shipping cost. The Free shipping offer doesn't work with the free repair offer. Some of the Apple parts are discontiniued so we're not able to fix them. Please fill the repair form or call us before sending your machine. The coupon codes and special offers don't work on the mail-in-repair and in store repair services.
6 month Replacement Warranty
All products purchased through MacPartsDepot.com carry a 6 monts replacement warranty (Exept the logic boards and video crds) which starts at the date of purchase. Any defective items warrant a replacement of the same item from us, and we will ship the replacement part to you at no cost. Our standard warranty covers the purchased component and does not include shipping, loss of use, loss of data, or any other incidental losses. Warranty is limited to component failure. If a working item is returned, it is subject to our standard restocking fee. If you believe you
have received a defective part, please test it thoroughly before contacting us for an RMA number. If you want us to ship an advanced replacement, you must place another order online and we will issue a refund once we receive the defective item.
Defective items are classified as parts that do not work or function, not as a result of user error. User error includes damage from dropping the item, spilling liquid onto the item, incorrect installation, or other alterations as a result of user (mis)handling.
IMPORTANT NOTICE: We are not responsible for any damage to your computer or loss of data due to improper installation or any circumstances. Please consult/read repair
guidelines or consult professional repair services.
The procesing for the replacenment part takes 20-30 days.
Unfortunately, we cannot accept the following:
* items that were subjected to improper use or abuse;
* and physically damaged parts (unless the damage occurred during the shipping process; in these situations, contact us immediately upon receiving the damaged item to report the situation in 7 days.)
* items with no warranty label;
* items don't match the serial numbers recorder in our database.
All items that are sent in for return or exchange will be inspected by our technicians.
Warranty is voided if warranty sticker is removed or broken.
Mac Parts Depot will accept returns 15 days upon receipt of the item(s) delivered. All returns must obtain a RMA number. Arrangements for a return must be made within 15 days of the date the item is delivered. All returned items will incur a 35% restocking fee and the shipping fee is non-refundable. We strongly recommend that you double check/make sure you purchase the right parts (include serial numbers) to avoid returns.
When returning an item, please pack the item(s) in such a way that it is secure during transit. If possible, pack it the same way as you received it to avoid damages during shipping. Mac Parts Depot is not liable for damages that result from poor packing and/or during transit. We recommend using a carrier that has insurance. The RMA numbers are valid for 10 days from the date of issue. All packages received without an RMA number may not qualify for any refund.
The exchange program (the customer old/broken parts) is not available to return if the customer change his/her mind, only it is refundable with 35% restocking fees in 30 days.
Changes of Policy
The warranty which comes with the products, also the paid one covers one time repair or replacement only. The procesing for the replacenment part takes 20-30 days. If the replacement part is not available and it is discontinued, we issue a full amount of store credit.
We send your broken part to the manufacture and it is not possible to get it back. The brand new part which you receive trough the exchange program is not returnable. The process takes 5-7 bus. days.
Questions? Mac Parts Depot can be contacted by phone at 888-503-4913.