Mac Parts Depot will accept returns 15 days upon receipt of the item(s) delivered. All returns must obtain a RMA number. Arrangements for a return must be made within 15 days of the date the item is delivered. All returned items will incur a 35% restocking fee and the shipping fee is non-refundable. We strongly recommend that you double check/make sure you purchase the right parts (include serial numbers) to avoid returns. When returning an item, please pack the item(s) in such a way that it is secure during transit. If possible, pack it the same way as you received it to avoid damages during shipping. Mac Parts Depot is not liable for damages that result from poor packing and/or during transit. We recommend using a carrier that has insurance. The RMA numbers are valid for 10 days from the date of issue. All packages received without an RMA number may not qualify for any refund.
The exchange program (the customer old/broken parts) is not available to return if the customer change his/her mind, only it is refundable with 35% restocking fees in 30 days.
The warranty which comes with the products, also the paid one covers one time repair or replacement only. The procesing for the replacenment part takes 20-30 days. If the replacement part is not available and it is discontinued, we issue a full amount of store credit.
We send your broken part to the manufacture and it is not possible to get it back. The brand new part which you receive trough the exchange program is not returnable. The process takes 5-7 bus. days. Questions? Mac Parts Depot can be contacted by phone at 888-503-4913.